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Cancellations

 
 

HoUSE Policies

  • In the studio we are CASHLESS. We accept card payments by iZettle (including Apple Pay). Online, the store accepts card payments.
  • You must be 18 years of age or older to receive treatments without approval or must be in the accompaniment of an adult.
  • There are some illnesses and conditions which may mean you cannot recieve a treatment - please contact us to talk through anything you are unsure of prior to booking.
  • You cannot receive a treatment if you are intoxicated.
  • We do reserve the right to refuse service at any time, to anyone, for any reason.
 
 
 

CANCELLATIONs, REFUNDS & VOUCHERS

  • The Other Space has a 24 Hour Cancellation Policy. If you need to change or cancel your appointment, you must notify us at least 24 hours in advance. 
  • If you cancel with less than 24 hours to go or you miss your appointment, you will still be required to pay for your missed appointment.
  • If arrival is delayed, we will make every effort to accommodate you but this is not always possible. Last minute changes to appointments are made at the discretion of our Technicians and only possible if other clients are not inconvenienced.
  • We do not offer refunds for treatments, we will work with you before, during and after treatment to ensure that you don't feel the need to ask. 
  • Gift vouchers and store credit are non-transferable and cannot be shared. Gift vouchers are valid for 12 months from date of issue.
  • The Other Space loyalty scheme is simple, every time you come for a treatment you get a stamp. Collect 9 stamps and you'll be able to claim a free treatment
  • The 'Introductory Offer' can be redeemed on presentation of a flyer.